travel five O are committed to protecting and respecting your privacy and maintaining the trust you have placed in us when providing us with personal information.
We will not share your information with third parties for marketing activities.
We have a legal duty to protect personal information that we collect under the Data Protection Act 1998, the UK Data protection Bill (DPA) and the General Data Protection Regulation (EU) 2016/679 (GDPR). For the purpose of the DPA and the GDPR, we are the data controller ( the organisation that determines how your personal information is used).
Why we collect personal information and how we use it
We may collect and use various types of personal information in the course of acting as a Travel organiser.
(1)In the process of enquiring about our services, discussing & creating travel plans and making a booking
When you contact us to enquire about, discuss or make a booking, we need to ask you for names, contact information (telephone numbers, postal and email addresses), passport details and depending on the services being discussed, additional information such as ages and medical information.
We need to ask this information so that we and our third-party suppliers can assess the suitability of the services being discussed and provide additional information and detail to you to enable you to make the right choices.
If we make a provisional or confirmed booking for you, we may need to ask you additional information about you and your travel arrangements. Typically, this will include details of travel insurance, frequent flier membership numbers, emergency contacts, seating or meal preferences and flight details where these have not been arranged by us
We may also ask you about the best method and time to contact you and your thoughts or comments on the services we have provided.
We collect this information so we can provide a high level of service during the enquiry stage and we and our third-party suppliers can fulfil our contract with you.
We may retain this information so that we can use it when you next enquire or book with us. We have a legitimate interest to provide you with a high level of service and to ensure the booking journey with us is a convenient and enjoyable.
(2) Administrative & other business purposes
We may collect and use personal information when we communicate with you, in person, by telephone, email or otherwise.
For examples: we may record both inbound and outbound telephone calls. This information is collected so we can fulfil our legitimate interests as a business and to ensure that our consultants are well trained and our clients receive the highest level of advice and service.
We may share your information to protect and / or defend Travel five O Ltd (including enforcing our terms and conditions) and when required by law to disclose information to government authorities.
(3) Websites, marketing and advertising
We collect certain technical information when you visit our website. This will typically include the internet domain you use, your IP address or other device identifier, your browser information, your operating system, screen resolution, the dates and times when you visit our site, the URLs of the pages you view and the websites or links you use in accessing our site.
Information is used for site management and security purposes as well as assisting us to make improvements. We do not attempt to identify individual users or their preferences.
Keeping your data safe
We take the security of your information seriously and have put physical, technical, operational and administrative strategies, controls and measure in place to assist in the protection of information from unauthorised access as required by law. We will continue to review and updates these procedures to ensure that the measures we have in place remain appropriate.
Sharing your data with other organisations
In the process of discussing and providing travel arrangements, we need to share your information with third party providers. These providers are typically airlines, cruise companies, vehicle rental companies, destination management companies, tour companies and other providers who we rely on in the course of providing you with your travel arrangements.
This may include names, dates of birth, contact information, passport & visa details, insurance details, health & medical information, personal preferences, frequent flier or loyalty card details.
Information transferred outside of the United Kingdom and the European Economic Area
In the course of enquiring about or making your travel arrangements we may need to pass your information to third party suppliers in countries where the local laws may not provide the same level of protection afforded by the General Data Protection Regulations that apply in the UK and the EEA.
We will endeavour to ensure that suitable safeguards are in place and that the information we provide is limited to that which is needed in fulfilling the enquiry or performing our contract with you.
Contacting you & marketing preferences
If you have made an enquiry or booking with us, or sign up to our email newsletter, we may send you further information and articles about travel and our services by email or through the post.
You have the right to object to direct marketing, please let us know at firstname.lastname@example.org or give us call on 01342 395550
We are registered with the Information Commissioner’s Office (ICO) number xxxxxxx
We will keep your personal information for limited and appropriate periods of time, the applicable periods will be linked to the purposes for processing information. Some transaction information will be kept for a number of years in order to comply with various finance and tax related obligations.
You have certain rights in respect of the personal information that we collect and hold.
- Access: if you ask us, we will confirm whether we have processed and used your personal information and provide you with a copy and other details to which you are entitled
- Inaccuracies: if you ask us, we will correct or update any inaccurate or out of date information that we hold
- Prevention of processing likely to cause damage or distress: if you ask us, we will not process or cease processing personal information that may cause you or anyone in your party unwarranted damage or distress
- Deletion: if you ask us, we will erase your information where there is no good reason or legal requirement for us to continue to use it
- Objection : if you ask us, we will not use process and use your personal information in certain circumstances
Changes, along with the revision date, will be posted on our website travelfive.com and if appropriate notified by email.
Yew Tree House, Lewes Road, Forest Row, East Sussex RH18 5AA
travel five o – find your place in the world
Holiday on and off the grid with travel five o. Friendly travel professionals with exceptional travel knowhow. You can expect excellent service, value for money and everything to be as it should be.
We are in the heart of the Ashdown Forest, close to Forest Row, East Grinstead and a stone’s throw from Tunbridge Wells. Call us if you would like to visit: 01342 395550