travel five is a travel organiser
Our Booking Terms & Conditions and obligations will vary dependent on the services you book with us.
We will inform you at the time of booking what type of arrangement is being booked and which Booking Terms & conditions apply.
Package Holidays and Single service arrangements which include a flight
We act as an appointed agent of other travel companies who hold an ATOL licence and who will issue an ATOL certificate. ATOL protection provides financial security for the travel arrangements you have booked.
Travel five o act as an agent under our Agency Booking Terms & Conditions
A ‘Package Holiday’ exists if you book a combination of the following separate travel services and you will receive the rights and benefits under the Package travel and Linked travel regulations 2018 (‘’PTR’’).
- Rental of a car, campervan or motorcycle
- Any other tourist service not intrinsically part of one of the above travel services
A ‘Single service’ arrangement exist when you book one of the above services as a solus arrangement and the Package travel and Linked travel regulations 2018 (‘’PTR’’) do not apply
Package Holidays and Single service arrangements which do not include a flight
By asking us to confirm a booking, we are entitled to assume that you have had the opportunity to read them carefully as they set out our respective rights and obligations
Important general travel information
Passport & Visa advice for British citizens
You must hold an e-passport which will remain valid for a period of 6 months at all times during your travels and have two clear pages remaining. If this is not the case, you can check country specific information by visiting the Foreign Office Travel Advice Service.
You are responsible for ensuring you have the correct documentation, visas or electronic travel authority for the countries you are visiting.
Advanced passenger information
Accuracy of names
It is imperative names are provided exactly as they appear in the passport. Failure to do so may result in denied boarding or entry at your destination.
Airlines do not generally permit changes to names ( however small). Cancellation and rebooking charges apply to correct names once a booking has been made.
You are responsible for ensuring you take out adequate travel insurance to provide you with financial protection in the event of unforeseen circumstances. Cover should as a minimum include medical expenses, re patriation in the event of accident, illness or death and cancellation. You must disclose any pre-existing medical conditions and if you plan to partake in hazardous, sporting, adventure trips (including trekking) as these may impact your premium, cover and claims.
Cancellation cover is effective from the date you take out a policy so we recommend that you take out insurance at the time you make your booking.
You should discuss your individual health and circumstances with your travel health professional.
Mosquitos are found worldwide and transmit a variety of diseases dependent on the species and geographical area. If you are planning on becoming pregnant or are pregnant or have an underlying medical condition you should seek advice from a travel health professional or your GP prior to travel. Advice is available on mosquito bite avoidance to help you minimise the risk of disease.
The Foreign and Commonwealth Office (FCO) monitors overseas destinations and provides travel advisories and information for UK citizens. The travel aware campaign is a hub of information to assist you in preparing for and staying safe when travelling abroad.
We may on occasion be required to cancel, amend or reroute trips based on advisories issued by the FCO.
travel five o has carefully selected the partners with whom we work who will provide you with assistance and support in the event of an emergency.
If you require the immediate assistance of travel five o you should contact us on +44 (0)7990 593161
travel five o – find your place in the world
Holiday on and off the grid with travel five o. Friendly travel professionals with exceptional travel knowhow. You can expect excellent service, value for money and everything to be as it should be.
We are in the heart of the Ashdown Forest, close to Forest Row, East Grinstead and a stone’s throw from Tunbridge Wells. Call us if you would like to visit: 01342 395550